Refund and Returns Policy

Last Updated: 1 Feb 2023

Thank you for choosing LallanTop Cake Shop. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, please review our Refund and Returns Policy outlined below.

  1. Cancellation and Refunds

1.1 Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders already in production or delivered cannot be canceled.

1.2 Refunds: Refunds will be processed based on the following conditions:

1.2.1 Quality Issues: If you receive a cake that is damaged, defective, or does not meet our quality standards, please notify us within [number of days] days of receiving the product. We may request supporting evidence, such as photographs, to assess the issue. If the issue is verified, we will offer you a refund or replacement.

1.2.2 Delivery Issues: If your order is not delivered within the agreed timeframe or if the delivery is incorrect or incomplete, please notify us immediately. We will investigate the matter and, if necessary, offer you a refund or arrange for a redelivery.

1.2.3 Order Errors: If there is an error in your order caused by our mistake (e.g., wrong cake flavor, inscription, or size), please contact us as soon as possible. We will work with you to resolve the issue and may offer a refund, replacement, or store credit, depending on the circumstances.

1.2.4 Allergen-related Issues: We take allergies and dietary restrictions seriously. If you have a specific allergy or dietary requirement, please inform us at the time of placing your order. While we take precautions to avoid cross-contamination, we cannot guarantee that our products are free from allergens. If you believe you have received a product that contains allergens not mentioned in the ingredients, please contact us to discuss the issue.

  1. Returns and Exchange

2.1 Non-Refundable Products: Due to the nature of our products, certain items may not be eligible for return or exchange, including custom-made cakes, personalized items, and perishable goods.

2.2 Return Process: If your product is eligible for return or exchange based on the conditions mentioned above, please contact us within [number of days] days of receiving the product. We may request you to return the product in its original packaging. Once we receive and inspect the returned item, we will process the refund or exchange accordingly.

2.3 Return Shipping Costs: If the return or exchange is due to our error or product quality issues, we will bear the return shipping costs. However, if the return or exchange is due to personal preference or other reasons not attributable to us, you will be responsible for the return shipping costs.

  1. Contact Us

If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at:

LallanTop Cake Shop
Address: E-77 New Ashok Nagar, Delhi 110096
Email: lallantopcake@gmail.com
Phone: 999-081-4050

Please retain your order details and any relevant documentation for reference when contacting us regarding refunds or returns. Our team will be happy to assist you and resolve any issues in a timely manner.

By placing an order with us, you acknowledge that you have read and understood our Refund and Returns Policy and agree to abide by its terms and conditions.